Important News for our Online Banking users!

Beginning Thursday, June 5,2014 your Image & Pass Phrase will no longer be displayed when you log in to Online Banking.
We’re making it easier for you to access your account online, while continuing to protect you and your money with our powerful, multilayered security system.

Here's how our powerful security measures work:

The access process begins with you typing in your correct User ID and Password.

Then we check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to complete a Security Challenge to ensure your identity.

We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions.


Security you can check:
Before entering your password or answering the Security Challenge, check your browser’s address bar. We’ve added an additional layer of security that shows if you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us. 

Here's how the GREEN address bar may appear in your browser:



We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact us at (601) 705-2407.

____________________________________________________________________________________________

Be Safe & Secure Online


When you use the Internet to visit us, whether it’s to learn about rates, to review your account or to transact other business, you are entering a secure area. Here are just a few of the safeguards we have in place to help ensure your personal security when visiting us online:

1) Your Password
We’ll ask you to develop a secret password that only you will know. Only then will you be able to review personal information about your account. It’s important to safeguard this password because it is the key to accessing your financial information. Don’t write it down, don’t tape it to your computer monitor and do not file it in a rolodex. We also suggest you change it periodically.

2) Our Privacy Policies
Our entire staff is dedicated to protecting the personal privacy of you, our customer. We have stringent privacy policies in place, and have instituted bank-wide measures to assure that they are strictly observed.

3) SSL Encryption Software
"SSL encryption software" makes it possible to scramble a message between two parties (you and your bank), and this "scrambling" protects your account information so it can’t be intercepted and read by a third party. You know you’re protected with this technology when a website has a "lock graphic" in the lower right-hand corner of the screen. You should never enter sensitive information on any website where this lock graphic is not present.

4) Always Disconnect Properly
Always log off properly after you have completed your online business. By choosing the "Log Off" or "Sign Off" option on the top right of the screens, you will ensure the protection of your financial information.

SPECIAL ADVISORY:
5) Phishing Scams
There is currently a widespread use of an email scam known as "phishing", in which identity thieves send emails to bank customers asking them to "verify" information or otherwise divulge personal data.

6) Customer Vigilance: The First Line of Defense
Grand Bank is committed to protecting the privacy and security of our customer's personal banking information. We take this very seriously by making sure your account information is not shared with other customers or companies. There are also several ways you can help protect your banking information, especially if you use online banking:

7) Multilayer Authentication
Your online security has always been a top priority.  We have in place extra safeguards in our Internet Banking environment to help keep your information even more secure, while ensuring that Internet Banking remains convenient and easy to use.  As you know, when signing into online banking, we utilize multilayer authentication as a strong fraud deterrent and help confirm your identity.

a. Protect your accounts and identity. If someone tries to access your account from an unrecognized computer they must answer one of your challenge questions correctly. Otherwise they will be blocked from entering
your account.

b. Confirm our website’s validity. Before entering your password or answering the Security Challenge, check your browser’s address bar. We’ve added an additional layer of security that shows if you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us

You may also visit the HELP section available once you are logged into your Online Banking account, for additional information. If you have any questions regarding multi-factor authentication, please contact Sherry Smith at (601) 705-2407 or (866) 343-5976 or email: sherry.smith@grandbankfsb.com.

Additionally, seeing that Identity Theft is becoming increasingly more of a threat in our country, the United States government has created a website containing resources you may use to learn how to protect yourself from Identity Theft, and what measures you should take if you were to become a victim. Follow the link below to access the government's website:http://www.idtheft.gov/

WE NEVER SEND EMAILS REQUESTING PERSONAL INFORMATION. We will never ask you to "verify" information. We will never ask for you Access ID or Password. We will never ask you to click on a special site link to do so. While emails of this nature may look like they are from us, and could even use our logo, they are most likely a "phishing" scam. DO NOT ANSWER THEM. If you receive an email purporting to be from us, do not hesitate to call us to confirm it.

When you bank with Grand Bank, you can bank with confidence…online, on the phone or in person!